Refund Policy

Last updated: March 24, 2025

This Refund Policy explains the terms and conditions under which Tibozig processes refund requests for services purchased through our platform. By purchasing our services, you agree to the terms outlined in this policy.

General Refund Eligibility

Refund requests are evaluated on a case-by-case basis. We aim to provide fair treatment to all customers while maintaining the sustainability of our educational services.

Refunds may be granted under the following circumstances:

Technical issues preventing access to purchased services that cannot be resolved within a reasonable timeframe. Cancellation of scheduled sessions by the instructor without offering suitable alternative arrangements. Duplicate charges or billing errors resulting from system malfunction.

Services Not Eligible for Refund

The following situations do not qualify for refunds:

Sessions that have already been attended or accessed. Services purchased more than thirty days prior to the refund request. Cancellations made by the student less than twenty-four hours before a scheduled session. Dissatisfaction with teaching methods or instructor style after attending one or more sessions. Failure to attend scheduled sessions without prior cancellation. Services purchased during promotional periods or at discounted rates.

Refund Request Process

To request a refund, contact our support team at help@tibozig.com with the following information:

Your full name and account email address. Order number or transaction reference. Detailed explanation of the reason for your refund request. Supporting documentation if applicable.

All refund requests must be submitted within fourteen days of the purchase date or the scheduled service date, whichever is earlier.

Processing Timeline

Refund requests are reviewed within five business days of receipt. If approved, refunds are processed within seven to ten business days. The time it takes for the refund to appear in your account depends on your payment provider and may take an additional five to fourteen business days.

Partial Refunds

In certain circumstances, partial refunds may be granted. This applies to situations where only a portion of the purchased service was affected by issues qualifying for a refund. The refund amount will be calculated proportionally based on the unused portion of the service.

Session Cancellations

Students may cancel individual sessions without penalty if notice is provided at least twenty-four hours before the scheduled start time. Cancellations made with less than twenty-four hours notice will not be eligible for refund or rescheduling credit.

If an instructor cancels a session, students will be offered the choice of rescheduling at no additional cost or receiving a full refund for that specific session.

Subscription Services

For subscription-based services, refunds are not provided for partial subscription periods. Cancellation of a subscription will prevent future charges but will not result in a refund for the current billing period. Access to subscription services will remain active until the end of the paid period.

Payment Method

Approved refunds are returned using the original payment method. If the original payment method is no longer available, alternative arrangements will be discussed with the customer.

Exceptional Circumstances

We understand that unexpected situations may arise. In cases of medical emergencies, family emergencies, or other extraordinary circumstances, we may consider refund requests outside the standard policy terms. Documentation may be required to support such requests.

Disputes

If you disagree with a refund decision, you may request a review by contacting our management team at help@tibozig.com. All dispute reviews are conducted within ten business days of receiving the request.

Chargebacks

Initiating a chargeback without first contacting us to resolve the issue may result in suspension of your account and denial of future service access. We encourage all customers to work directly with us to resolve any payment concerns before involving payment providers.

Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after policy changes constitutes acceptance of the updated terms.

Contact Information

For questions regarding this Refund Policy or to submit a refund request, please contact us:

Email: help@tibozig.com

Phone: +380473721646

Address: Heroiv-Chornobyltsiv St, 30, Poltava, Poltava Oblast, Ukraine, 36000